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BART’s Add Fare machines undergo major upgrades to improve customer experience
BART is focused on making transit easier to use. Crews have made several upgrades to our fare collection machines to speed up the experience. Riders can now use credit and debit cards to pay for parking inside stations BART Add Fare Machines inside stations, which also serve as parking payment machines, now
No labor deal reached, BART gives final offer, unions call a strike
BART General Manager Grace Crunican issued the following statement after no deal was reached in labor negotiations between BART and its two largest unions: “I am very disappointed that even after six months of day after day, night after night intense negotiations we are still unable to reach a deal. It hasn’t
BART to implement $1.00 daily parking fee at Lake Merritt Station
Beginning Monday, October 31st, BART will be implementing a $1.00 daily parking charge at Lake Merritt Station as part of its paid parking program. The program is being implemented at BART's 10 busiest stations in the East Bay. Payment of parking fees will be required on weekdays between 4:00 a.m. and 3:00 p
BART shows major service reliability improvements with fewer delays
BART riders are experiencing far fewer delays, train breakdowns, and cancelled trips according to the agency’s latest Quarterly Performance Report (QPR).
Customer-On-Time Performance for FY 2023 Q4 (April-June 2023) was 91%, up more than 12% from the previous quarter (January-March).
Cancelled trains due to staffing shortages improved significantly as BART has hired more train operators. Only 2% of trains were not dispatched during the quarter with June cancellations totaling just over 1% of all dispatches. The previous quarter had 5.27% missed dispatches.
“Earlier this year, we vowed to address staffing shortages and to reduce the number of canceled trains by summer,” said BART’s General Manager Bob Powers. “The data shows BART has followed through on this commitment as we focus on improving the rider experience. Running clean and safe trains that are on time is the best way to rebuild ridership.”
Timed transfers for the quarter improved dramatically from 52% to 80% and are trending up. Timed transfers are an important part of the customer experience as riders seamlessly transfer from one train to another to get to their destination on time. When northbound trains don’t line up at 19th Street and southbound trains at MacArthur, it delays riders.
BART is working to make improvements on several other fronts, including doubling the presence of sworn officers on our trains, replacing every fare gate in the system with state-of-the-art units that will be much more effective at deterring fare evasion, and doubling the rate of deep cleaning for train cars. In addition, BART’s schedule will change on September 11 with a service plan aimed at increasing ridership with a 50% increase in service on nights and the end of 30-minute frequencies.
The Quarterly Performance Report will be presented to the Board of Directors at the August 24th Board meeting.
BART receives public input on important qualities/experience of next police chief
Ensuring safety on BART by increasing police presence on trains, in stations and parking lots should be the top priority for a new police chief, the public told BART in an online survey. Respondents were asked to rate 14 personal characteristics or attributes desired in a new chief. Most of the qualities
Allied law enforcement agencies to help patrol BART system during funeral
Wednesday, January 29, is the funeral for BART police officer, Sgt. Tommy Smith. Many personnel from the BART Police Department will attend the funeral to honor him and support his family. To maintain safety of our customers and security on the system, allied agencies' law enforcement personnel will assist by
Public-at-Large position open on BART Police Citizen Review Board
The BART Board of Directors is currently in the process of recruiting a public-at-large appointee for the BART Police Citizen Review Board (BPCRB). The BPCRB is comprised of 11 members. One public-at-large position is appointed jointly by the BART Board of Directors. Members of the BPCRB work to increase the
Better Balance, Better World: Showcasing women of BART on International Women’s Day
Senior Engineer Van Nguyen uses a gauge to measure fault creep in the BART Caldecott Tunnel By MELISSA JORDANBART Senior Web Producer Julia Quittman's grandmother told her as a little girl that her brain was just as good as her five older brothers' and she should choose any career that made her happy: Now she
Accelerated work during the pandemic advances BART rebuilding effort to new milestone
A newly released report highlights how BART has made the most of reduced service hours during the pandemic to accelerate important infrastructure projects. Through March of this year a total of 126 rebuilding projects across the system were in the planning, design, or construction phases. Another 22 projects
More options for dealing with deficit to be considered at BART Board meeting May 14
More options for dealing with a projected budget shortfall of $54 million in the next fiscal year will be up for discussion when the BART Board of Directors meets on Thursday, May 14. Amid the continuing economic recession, BART faces a $54 million shortfall in the fiscal year starting July 1 and a $249