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Ghirardelli sponsors BART Rider Thank You Day September 4, 2009

Ghirardelli Chocolate is teaming up with BART to sponsor another Rider Thank You Day on Friday, September 4, 2009. Ghirardelli will pass out 65,000 free individually wrapped chocolate squares along with discount coupons at six BART stations between 6:00 am and 9:00 am on September 4 to thank riders for taking

Commuter tax benefits are up for 2013, making BART an even better value

Commuter tax benefits for transit have increased in 2013, making BART an even better value. Thanks to the American Taxpayer Relief Act of 2012, there’s an increase in the amount you can save using pre-tax dollars for commuting. The tax code now allows up to $245 per month for qualified transit fares. And

BART wants to hear from riders on proposed fare changes in 2024 and 2025

The survey is now closed. BART wants to hear from the public about two less-than-inflation fare increases that would assist the agency in continuing to provide safe and reliable service. We are also proposing offering an increased discount of 50% -- up from 20% -- to low-income Clipper START participants. The

BART shows major service reliability improvements with fewer delays

BART riders are experiencing far fewer delays, train breakdowns, and cancelled trips according to the agency’s latest Quarterly Performance Report (QPR).

Customer-On-Time Performance for FY 2023 Q4 (April-June 2023) was 91%, up more than 12% from the previous quarter (January-March). 

Cancelled trains due to staffing shortages improved significantly as BART has hired more train operators. Only 2% of trains were not dispatched during the quarter with June cancellations totaling just over 1% of all dispatches. The previous quarter had 5.27% missed dispatches. 

“Earlier this year, we vowed to address staffing shortages and to reduce the number of canceled trains by summer,” said BART’s General Manager Bob Powers. “The data shows BART has followed through on this commitment as we focus on improving the rider experience. Running clean and safe trains that are on time is the best way to rebuild ridership.”

Timed transfers for the quarter improved dramatically from 52% to 80% and are trending up. Timed transfers are an important part of the customer experience as riders seamlessly transfer from one train to another to get to their destination on time. When northbound trains don’t line up at 19th Street and southbound trains at MacArthur, it delays riders.

BART is working to make improvements on several other fronts, including doubling the presence of sworn officers on our trains, replacing every fare gate in the system with state-of-the-art units that will be much more effective at deterring fare evasion, and doubling the rate of deep cleaning for train cars. In addition, BART’s schedule will change on September 11 with a service plan aimed at increasing ridership with a 50% increase in service on nights and the end of 30-minute frequencies.  

The Quarterly Performance Report will be presented to the Board of Directors at the August 24th Board meeting.

Renowned artist Gordon Huether fills BART to OAK with color and beauty

Gordon Huether, one of the country's most respected artists who specializes in major, site-specific art, is about to install one of his latest large-scale works in BART's Oakland Airport Connector, the train-to-plane connection now under construction, and scheduled to open by the end of 2014. Soon BART riders

BART free field trips open doors of opportunity for Bay Area students

By Melissa Jordan BART Senior Web ProducerFiling out of a classroom with sleepy eyes, bulky backpacks and brown-bag lunches, the seniors of Bayhill High School in Oakland were preparing to take a field trip for a college tour, using BART to get there.Their trip to California State University-East Bay in

No labor deal reached, BART gives final offer, unions call a strike

Watch the Press Conference

BART General Manager Grace Crunican issued the following statement after no deal was reached in labor negotiations between BART and its two largest unions: “I am very disappointed that even after six months of day after day, night after night intense negotiations we are still unable to reach a deal. It hasn’t