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On the front line of customer service: Station Agents see it all

Station Agents are the face of BART for many riders but the position might be one of the most misunderstood in the agency. On the latest edition of our podcast series "Hidden Tracks: Stories from BART" we take an in-depth look at Station Agents and the challenges they face on the job. Great customer service

Spare the Air free transit program completed

The free transit Spare the Air program has concluded. Friday, July 21 was the sixth and final budgeted free BART Spare the Air day of the year. The free rides were offered on the first six non-holiday weekday Spare the Air days this summer. The Bay Area Air Quality Management District will continue to declare

Transformation of 19th Street Station celebrated with a ribbon cutting

BART celebrated the transformation of 19th Street Station in Oakland with a ribbon cutting January 21, 2023, marking the end of a multi-year modernization project. The improvements to the station enhance the customer experience by providing a open concourse packed with aesthetic improvements. "The new energy

Join us in celebrating Transit Driver Appreciation Day

Monday March 18 th is Transit Driver Appreciation Day and BART is celebrating the day by giving thanks to BART’s dedicated crew of 457 train operators who help keep the Bay Area moving. The day will be filled with surprises for our train operators while encouraging our riders and staff to wave at and thank

New illuminated artwork brings the sky to Powell St. Station

A shining blue sky now illuminates Powell St. Station. In November, as part of the Powell St. Modernization Plan, BART installed a stunning new artwork at the station. You’ll have to look up to see this one; the piece, created by San Francisco artist Stephen Galloway and coordinated by the BART Art Program

Meet the Fleet: Simulator helps operators prepare to usher in new fleet

Watch the simulator video

By MELISSA JORDANBART Senior Web Producer When Michael Patchen trained to be a BART train operator, lessons involved mimeographed handouts, lots of lectures, and taking turns at “seat time,” learning to drive a real train in the overnight hours. “It was a lot more primitive than what we have now,” said

Parking fees to rise Aug. 1 at South San Francisco, San Bruno and Millbrae

On August 1, 2011, daily parking fees at South San Francisco, San Bruno and Millbrae stations will increase from $1 to $2. The daily fee adjustments are consistent with parking policy approved by the BART Board of Directors in August 2002. The fee is adjusted according to demand. When the stations opened in