Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STREET ELEVATOR 

• Can't enter station:   Use the elevator in the Westfield Shopping Center (only when mall is open) or walk, roll, or take Muni 0.4 miles to access the Montgomery Station street elevator at Market and Sutter Streets.
• Can't exit station:  Continue on BART to exit at another station. The closest station is Montgomery St. (0.3 miles).

PLATFORM ELEVATOR 

• Can't enter station:   Walk, roll, or take Muni to the Montgomery Street Station (0.3 miles).
• Can't exit station:  Continue on BART to exit at another station. The closest station is Montgomery St. (0.3 miles).

ENTERING POWELL ST STATION

Check the status of out of service elevators ELEVATOR ALERTS

There are three levels below the street at Powell Street Station. The first level is the concourse. The second level is the platform for boarding the Muni trains. The third level is the train platforms for boarding BART trains.

Two separate elevators are needed to get from the street to the BART train platform.

The street elevator is located on the corner of Market Street and Ellis Street. Press “C” for concourse level.

On the concourse level, travel approximately 60 feet straight to the platform elevator outside the paid area.

The Platform elevator will take you down two levels: The second level is to the Muni platform and the third level is to the BART platform. The Platform elevator buttons are labeled "C" for Concourse, "M" for Muni and "BA" for BART Platform.

At the BART train platform level, you will be at the far end of the platform. San Francisco, San Francisco (SFO), Millbrae bound trains will be to your right and Richmond, Pittsburg/Bay Point, Dublin/Pleasanton, Berryessa/North San José bound trains will be to your left.

EXITING POWELL ST STATION

The train platforms at Powell Street Station are located three levels below the street.

Two separate elevators are needed to get from the train platform to the street.

Exiting from East Bay bound trains the elevator will be towards the front of the trains at the far end of the train platform. Press “C” for concourse level and you will go up two levels to the concourse level passing the Muni level.

Exiting from San Francisco Airport (SFO), Millbrae bound trains the elevator will be towards the rear of the trains at the far end of the train platform. Press “C” for concourse level and you will go up two levels to the concourse level passing the Muni level.

On the concourse level, travel approximately 60 straight to the street elevator outside the paid area. Press “S” for street elevator.

When exiting the elevator, you will be on the corner of Market Street and Ellis Street.