Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STATION ELEVATOR 

  • Can't enter station:   Take another mode of transportation such as an AC Transit bus to another BART station. The closest station is Hayward.
  • Can't exit station:  Continue on BART to exit at another station. The closest station is Hayward.

 

Entering Castro Valley Station

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at Castro Valley Station are located on a raised platform. Concourse is on the street level.

Only one elevator is needed to get from the street to the train platform.

The elevator is located inside the paid area on the concourse level. Press “P” for train platform level.

At the train platform level, you will be approximately at the center of the train boarding platform.

Exiting Castro Valley Station

The train platforms at Castro Valley Station are located on a raised platform.

Only one elevator is needed to get from the train platform to the street.

Exiting the train, the street elevator you will be approximately at the center of the train platform. Press “C” for concourse level.

When exiting the elevator, you will be inside the paid area.

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Image displaying elevator locations and station agent booths