Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM 1 ELEVATOR (SFO/MILLBRAE/DALY CITY DIRECTION) 

  • Can't enter station:   Take the Platform 2 elevator and go back to Lake Merritt or 12th St. Oakland City Center to board the desired train.
  • Can't exit station:  Continue on BART to Embarcadero and return to West Oakland.   Exit using the Platform 2 elevator.

PLATFORM 2 ELEVATOR (DUBLIN/ANTIOCH/RICHMOND/BERRYESSA DIRECTIONS) 

  • Can't enter station:   Take the Platform 1 elevator and go back to Embarcadero and board desired train.
  • Can't exit station:  Continue on BART to Lake Merritt or 12th St. Oakland City Center and return to West Oakland. Exit using the Platform 1 elevator.

 

ENTERING WEST OAKLAND STATION

Check the status of out of service elevators ELEVATOR ALERTS

The BART trains at West Oakland Station are located on a raised platform one level above the street. Concourse is on the street level.

There are two separate elevators for San Francisco Airport (SFO), Millbrae bound trains or East Bay bound trains. Both separate elevator doors will open inside the paid area. Press “P” for train platform level.

At the train platform level, from either platform, you will approximately be at the center of the train boarding area.

EXITING WEST OAKLAND STATION

The train platforms at West Oakland Station are on located on a raised platform one level above the street.

There are two separate elevators for  San Francisco Airport (SFO), Millbrae or East Bay bound trains located in the center of the train platform. Press “S” for street level.

When exiting from either elevator, you will be inside the paid area.

Image removed.

Image displaying elevator locations and station agent booths