Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM 1 ELEVATOR (BERRYESSA DIRECTION)

  • Can't enter station:   Take the Platform 2 elevator to the opposite platform. Go back to South Hayward and board the desired train.
  • Can't exit station:  Continue on BART to Fremont and return to Union City. Exit using the Platform 2 elevator.

PLATFORM 2 ELEVATOR (RICHMOND, SFO/MILLBRAE/DALY CITY DIRECTIONS) 

  • Can't enter station:   Take the Platform 1 elevator to the opposite platform. Go back to  Fremont and board desired train.
  • Can't exit station:  Continue on BART to South Hayward and return to Union City. Exit using Platform 1 elevator.

 

ENTERING UNION CITY STATION

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at Union City Station are located on a raised platform. Concourse is on the street level.

There are two separate elevators for either San Francisco, Richmond bound trains or Berryessa/North San José bound trains. Both separate elevator doors open inside the paid area on the concourse level. Press “P” for train platform level.

At the train platform level, from either elevator, you will be approximately at the center of the train boarding area.

EXITING UNION CITY STATION

The train platforms at Union City Station are on located on a raised platform.

Two separate elevators for either San Francisco, Richmond bound trains or Berryessa/North San José bound train located approximately at the center of the train boarding area. Press “C” for concourse, street level.

When exiting from either elevator, you will be inside the paid area.

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Image displaying elevator locations and station agent booths