Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STATION ELEVATOR - STREET TO PLATFORM 1 AND BRIDGE (BERRYESSA DIRECTION) 

• Can't enter station:   Take another mode of transportation such as an AC Transit bus to another BART station. The closest station is Hayward.
• Can't exit station:  Continue on BART to exit at another station. The closest station is Hayward.

PLATFORM ELEVATOR - BRIDGE TO PLATFORM 2 (RICHMOND, SFO/MILLBRAE/DALY CITY DIRECTIONS) 

• Can't enter station:   Take the elevator on the opposite platform.  Go back to Union City and board desired train.
• Can't exit station:  Continue on BART to Hayward and return to South Hayward. Exit using the platform 1 elevator.

ENTERING SOUTH HAYWARD STATION

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at South Hayward Station are located on a raised platform. Concourse is on the street level.

The elevator is located inside the paid area away from the main entrance.

There is only one elevator from the street to the train platform. This elevator will take you to the San Francisco, Richmond bound trains. Press “P” for train platform level.

If heading towards Berryessa/North San José bound trains, cross the walkway over the BART train tracks to the train platform level. This is also the same level to San Francisco, Richmond bound trains. Press “P” for train platform level.

At the train platform level, from either elevator, you will be at the far end.

EXITING SOUTH HAYWARD STATION

The train platforms at South Hayward Station are on located on a raised platform.

Exiting Berryessa/North San José bound train the elevator will be towards the front of the train at the far end of the platform. Elevator will bring you up one level to a walkway. The walkway will take you over the train tracks to a second elevator. This second elevator will provide access to the San Francisco, Richmond bound trains or to the street level.

Exiting San Francisco, Richmond bound train the elevator will be towards the rear of the train. Elevator will take you down to the street level or take you up one level to a walkway. The walkway provides access to the Berryessa/North San José bound trains.

The walkway that connects to San Francisco, Richmond bound trains, take the elevator to the streel level. Press “S” for street level.

When exiting the street level, you will be inside the paid area.