Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM 1 ELEVATOR (ANTIOCH DIRECTION)

• Can't enter station:   Take the Platform 2 elevator to the opposite platform. Go back to Walnut Creek to board desired train.
• Can't exit station:  Continue on BART to Concord and return to Pleasant Hill/Contra Costa Centre.  Exit using the Platform 2 elevator.

PLATFORM 2 ELEVATOR (SFO/MILLBRAE/DALY CITY DIRECTION) 

• Can't enter station:   Take the Platform 1 elevator to the opposite platform. Go back to Concord to board desired train.
• Can't exit station:  Continue on BART to Walnut Creek and return to Pleasant Hill/Contra Costa Centre. Exit using the Platform 1 elevator.

ENTERING PLEASANT HILL/CONTRA COSTA CENTRE STATION

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at the Pleasant Hill/Contra Costa Centre Station are located on a raised platform. Concourse is on the street level.

There are two separate elevators for either San Francisco Airport (SFO), Millbrae bound trains or Pittsburg/Bay Point bound trains. Both separate elevators doors open inside the paid area. Press “P” for train platform level for either elevator.

At the train platform level, from either elevator, you will be approximately at the center of the train boarding area.

EXITING PLEASANT HILL/CONTRA COSTA CENTRE STATION

The train platforms at the Pleasant Hill/Contra Costa Centre Station are located on a raised platform.

There are two separate elevators for either San Francisco Airport (SFO), Millbrae bound trains or Pittsburg/Bay Point bound trains. The elevators are located approximately at the center of the train platform boarding area. Press “C” for concourse level for either elevator.

When exiting from either elevator, you will be inside the paid area.