Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

STATION ELEVATOR 

  • Can't enter station:   Take another mode of transportation such as a County Connection bus to another BART station. The closest station is Concord.
  • Can't exit station:  Continue on BART to exit at another station. The closest station is Concord.

 

Entering North Concord/Martinez Station

Check the status of out of service elevators ELEVATOR ALERTS

The train platforms at North Concord/Martinez Station are located just below the street level. Concourse area and pedestrian bridge level is on a raised platform.

Only one elevator is needed to get from the street to the train platform.

The train platform elevator is located inside the paid area on the opposite end of the station after the pedestrian bridge. Press “P” for train platform level.

At the train platform level, you will be approximately at the center of the train boarding area.

Exiting North Concord/Martinez Station

The train platforms at North Concord/Martinez Station are located one level below the street.

Only one elevator is needed to get from the train platform to the street.

The elevator is approximately at the center of the boarding platform. Press “C” for concourse level.

Exiting from the platform elevator, travel to the opposite end of the station passing the pedestrian bridge heading outside the paid area.  

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Image displaying elevator locations and station agent booths