Service Advisory:

Elevator Outage Options

In case of an elevator outage, use the following options or contact the station agent for assistance. Agents can arrange a ride to a different station in an accessible van if needed. 

PLATFORM ELEVATOR 

  • Can't enter station:   Take another mode of transportation such as a SamTrans bus to another BART station. The closest stations are Daly City and South San Francisco, both about 2 miles away. 
  • Can't exit station:  Continue on BART to another station. The closest stations are Daly City and South San Francisco, both about 2 miles away.

 

Entering Colma Station

The train platforms at Colma Station are located one level below the street. Concourse is on the street level.

Only one elevator is needed to get from the street to the train platform.

The elevator is located inside the paid area. Press “P” for train platform level.

At the train platform level, you will be approximately at the center of the train boarding area. East Bay bound trains to your right and San Francisco Airport (SFO), Millbrae bound trains to your left.

Exiting Colma Station

The train platform at Colma Station are located one level below the street.

Only one elevator is needed to get from train platform to street.

Exiting from either San Francisco Airport (SFO), Millbrae, Dublin/Pleasanton, Warm Springs/South Fremont bound trains or Pittsburg/Bay Point, Richmond bound trains, you will be approximately at the center of the platform. Press “S” for street level.

When exiting the elevator, you will be inside the paid area.

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Image displaying elevator locations and station agent booths