Cleaner trains than ever: Meet the team that has five minutes to clean every BART train
End of line worker Lorinzo Haley
How much can you accomplish in five minutes? Could you clean two 75-foot-long BART cars? Sweep them, mop them, spritz them in the short amount of time the train dwells at an end-of-line station before starting its next run? And – no pressure! -- that five minutes is a hard deadline. Even a brief delay can disrupt the highly choreographed network of trains that make up the BART system.
If you’re one of BART’s nearly 100 end-of-line cleaners, that’s just another day on the job. You see, in five minutes, an end-of-line cleaner accomplishes more than most people can get done in thrice the time.
You might say end-of-line cleaners are the Quicksilver superheroes of BART’s robust cleaning operation. They’re the workers who clean the trains between regularly scheduled “thorough cleans” and “standard cleans,” which require cars be out of service. Unlike these cleans, end-of-line cleans have a time limit five-to-ten-minute deadline, depending on the station, that can’t be compromised. Even a small delay can reverberate across BART’s system.
So what can end-of-line cleaners accomplish in just five to ten minutes? It turns out, quite a bit.
End of line worker Eric Santos
BART Communications recently had the opportunity to follow a group of end-of-line cleaners at Dublin/Pleasanton Station, the last stop on the Blue Line. Each team consists of three to four cleaners, and all the shifts overlap to make sure there’s coverage for every moment BART is in service, including during the cleaners’ breaks and lunches. An additional cleaner joins the team between 9am and 5pm – BART's busiest hours.
Carmen Williams, a utility foreworker who oversees Dublin/Pleasanton and Berryessa/North San Jose stations, said she has more cleaners on her team than ever. As part of its Safe and Clean Plan, BART has hired additional part-time end-of-line cleaners to ensure the cleanliness of train interiors during daily revenue service. At the end of revenue service, trains head to maintenance yards for nightly standard cleans conducted by BART’s car cleaning team. BART also recently doubled the number of times we deep clean trains. These end-of-line cleaners’ work holds the trains over until its time for their until their nightly cleanings in the yard. You can read more about these cleanings here.
Glossary of BART Train Car Cleaning Terms
Thorough Clean | Standard Clean |
End-of-Line Clean
|
| A controlled multi-step clean that requires cleaners scrub every surface of a train car, from ceiling to baseboards. Thorough cleans take two cleaners about two hours to complete. They occur every 450 hours a car is in service. | If a car is not scheduled for a thorough clean on a given night, it will get a standard clean. Depending on time constraints, cleaners may sweep cars for debris, disinfect seats and poles, scrub graffiti, spray hanging straps with disinfectant, and mop the floor. | Between thorough and standard cleans, cleaners hop aboard train cars at the end of the line and sweep up litter and clean up minor messes. If a car has a major mess, it will be removed from service and fully cleaned before it returns to service. |
Note: It is not possible to thorough clean the 461 cars required to run service every single day.
End-of-line cleaner Lorinzo Haley is the day shift co-team lead with Eric Santos. He says the job is never stressful for him because he is “prepared for any and every situation at all times.”
As you can imagine, the situations cleaners like Haley and Santos face vary widely. There’s the regular wear-and-tear from shoes and sticky fingers – these trains carry thousands of people, after all – but also accidental messes and, in some cases, intentional misuse. On busy days, it’s not uncommon for each cleaner to get off the car with a full bag of trash. For events and parades, those trash bags are often filled with feathers, glitter, and confetti.
End of line workers Lorinzo Haley and Eric Santos
"We hire experienced janitorial people that have at least a year of industrial janitorial experience before coming to BART, so these are people that are knowledgeable about the equipment and how to pick up spills," said Juan Matta, Manager of Transit Vehicle Cleaning. "We give them additional training at BART as far as how to clean on a moving train safely, how to keep yourself safe around patrons, and how to keep the patrons safe."
Here’s how the typical end-of-line clean goes: Three to four cleaners are stationed at the ready on the platform. Their trash bags are filled with supplies, and their brooms and mops are strategically positioned on the platform for easy access. The train pulls in, the passengers disembark, and then the clock starts ticking.
End of line worker Lorinzo Haley
The cleaners split the train in order to cover every car. If the team has been alerted to a mess before the train arrives, they prioritize that first.
The first step is cleaning up any biohazards and offensive graffiti. Cleaners wear gloves throughout their shifts, no exceptions, and receive training to handle biohazard materials. They also carry wipes soaked in a special graffiti removal solution to scrub away graffiti as quickly as possible. From there, they prioritize spills, left-behind garbage, and grime.
After addressing these top priorities – and if the short amount of time on the clock permits – cleaners will sweep the floors, including under seats. If they spot a sticky seat or grimy wall along the way, they’ll whip out their towels and spray bottles filled with antibacterial solution to take care of them.
Then, it’s mopping time. On some trains, Haley would start by sweeping a car, and Santos would come behind him with a mop and a bucket. Rather than slippery soap, the buckets contain a water-bleach solution that dries quickly and is specialized for the train's flooring.
“My team knows my biggest pet peeve is dirty water,” said Williams, who started her BART career as an end-of-line cleaner. “They are changing it constantly. It has to be clean, and it has to be hot!”
The finishing touch: a spritz of lemon-scented air freshener.
Rinse, repeat, rinse, repeat. Haley and Santos said they clean around three trains an hour, or forty trains a shift.
End of line worker Lorinzo Haley waits for passengers to get off a train at Dublin/Pleasanton Station.
The job requires you to be in near-constant motion. While waiting for a train to arrive, the cleaners dispose of biohazards, refill their supplies, change their gloves, and most importantly, fill up those buckets with hot, clean water!
When asked how many miles they walk each day, end-of-liner cleaner AJ Garman pulled out his phone and reported back: about 15,000 steps a day, equivalent to around 7 miles.
It’s tough but rewarding work said Haley.
“This is the best job I’ve ever had – and I’ve been working since I was 12,” the father of six said. “The sun is out, the air is fresh, and the hills are green. I want to come to work, and I have never said that about a job.”
He and Santos said it’s not uncommon for regular riders to come up to them on the platform and say hello and thanks. Haley is no stranger to patron hugs, either.
Said Santos: “I like when people who’ve never taken BART come up and ask me for help. It’s nice to know you’re making a difference.” About three minutes after saying this, a couple approached Santos and asked, “How do we get to the Financial District?”
“Told you,” he said.
Lorinzo waves to a train operator.