Contact Us:
If you wish to call or email any questions, suggestions, comments, or complaints, please call BART’s Customer Services Department at (510) 464-7134 from 8:00 am to 5:00 pm, Monday to Friday or fill out this form.
Link to additional contact information, https://www.bart.gov/contact
Accessibility Contacts
BART is committed to complying with all Federal Americans with Disabilities (ADA) regulations as well as the State of California accessibility requirements. If you have any questions or concerns about accessibility issues, please contact the appropriate person for assistance:
For questions related to the BART Accessibility Task Force Citizen Advisory Group:
Elena Van Loo
Senior Administration Analyst (Accessibility)
Customer Access and Accessibility Department
(510) 874-7366, [email protected]
For reasonable accommodation requests and ADA violation complaints, contact the Director of Customer Access and Accessibility:
Bob Franklin
Director of Customer Access and Accessibility
510-464-6133, [email protected]
Manager of Access and Accessible Services:
Ryan Greene-Roesel
Manager of Access and Accessible Services
Customer Access and Accessibility Department
510-287-4797, [email protected]
ADA Mobility Device Reunification:
In the event a rider is separated from their mobility device due to a train or station evacuation they should call 510-464-7777 or email [email protected] and provide their contact information and staff will coordinate the return of the device.