Both platform elevators at Walnut Creek Station out of service

Both the platform elevators at Walnut Creek are currently out of service.

If you require an elevator to access a BART station, below are the suggested weekday alternatives while the elevator is out of service.  For late night weekday service and on weekends, please see Elevator Mitigation Alternative below.

If your destination is Walnut Creek:

Travel to Pleasant Hill/Contra Costa Centre station, even if it is in the opposite direction of travel and exit the station.  Take the County Connection bus Route 9 or Route 14 back to Walnut Creek.  The maximum wait time should be 17 minutes.  The average drive time on the bus between the Pleasant Hill and Walnut Creek Stations is 12 minutes.  Mention to the bus driver that you are a BART passenger who needs a ride due to the elevator outage and you will not need to pay the bus fare.

If you are starting at Walnut Creek and want to go to any other BART station:

Take the County Connection bus Route 9 or Route 14 to Pleasant Hill BART, even if it is in the opposite direction of travel.  The maximum wait time should be 17 minutes.  The average drive time on the bus between the Pleasant Hill and Walnut Creek Stations is 12 minutes.  Mention to the bus driver that you are a BART passenger who needs a ride due to the elevator outage and you will not need to pay the bus fare.

For additional bus information, please see below:

Bus Route 9 information:  https://countyconnection.com/routes/9/

Bus Route 14 information: https://countyconnection.com/routes/14/

Elevator Mitigation Alternative:

If the above options do not work for you for any reason or if you are seeking to travel on a weekend or after 10:15 pm on a weekday, you may request an “elevator mitigation” trip from the Station Agent.  The Station Agent will request an accessible vehicle to transport you to the adjacent station.  Wait times to dispatch a vehicle to your location may vary based upon driver availability and traffic.

We apologize for this inconvenience and are working as quickly as possible to return the elevators to service.