Refunds, Exchange, Donations

Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth on 12th St Oakland City Center Station has been permanently closed. The Ticket Exchange Booth was previously closed due to COVID-19.

Ticket Refunds:

You may claim a refund for the following reasons:

  • A damaged ticket that can be verified by the ticket reader;
  • Malfunction of ticket vendor, ticket gate or Addfare machine;
  • Blue tickets with more than $2.00 remaining value; and
  • Unused paratransit ticket books.

The following are not refundable:

  • Tickets less than $1
  • Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program

Replacement Tickets:

BART's Treasury Department issues replacement tickets in exchange for tickets with small residual values. When you have $10.00 worth of Blue tickets or $24.00 worth of Red or Green discount tickets, mail them to BART Treasury at the address below for a replacement ticket.

Please note the following restrictions:

  • Maximum of 30 tickets per transaction;
  • Tickets submitted for exchange must have been purchased by cash or debit card;
  • Tickets purchased with a credit card must be processed for a refund by a Station Agent; and
  • No cash refunds.

Refund Requests:

See the Station Agent who will help you process a ticket refund claim request, or mail your ticket along with the reason for the refund request to:

Refunds, BART Treasury Department
P.O. Box 12688
Oakland, CA 94604-2688

BART's Treasury Department will process your refund or issue you a replacement ticket. If you have a question, please call (510) 464-6841.

Ticket Donations ("Tiny Tickets"):

Donations of tickets with unused value of less than $1 can be made to local non-profits. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury.

Submit to:

Refunds, BART Treasury Department
P.O. Box 12688
Oakland, CA 94604-2688

If you have a question, please call (510) 464-6841.