Paper Ticket Refunds
BART stopped accepting paper tickets on November 30, 2023, to make way for new state-of-the-art fare gates, which will not accept paper tickets.
Paper tickets balances cannot be transferred onto a Clipper card. BART offers paper ticket refunds for tickets with a remaining value greater than $1.
There is no deadline for requesting a paper ticket refund.
NOTE: Station Agents can describe the refund process and provide BART “Refunds” website and contact information. Station Agents no longer accept unused paper tickets or provide receipts for paper ticket-related refund requests.
You have two options for getting a refund:
- You can visit the Customer Services Center at Lake Merritt Station to drop off tickets in a sealed envelope addressed to BART's Treasury Department. Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using this form. A receipt will be provided for dropping off your envelope.
- Mail the ticket(s) to BART's Treasury Department. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales. Station Agents can also provide pre-addressed envelopes to Treasury. Due to observed delivery issues this is a less secure option. It is recommended that items of value be insured when selecting this option.
Mail it to:
BART Finance Department
2150 Webster, Oakland, CA 94612
9th floor
Attention: Requests
BART’s Treasury Department will then process the refund. You will get a check in the mail at the address you provide. The refund may take 3-4 weeks to process.
BART doesn't offer cash refunds.
BART will also refund full unused paratransit ticket books.
Tickets purchased using pre-tax dollars/Commuter Checks are not refundable due to federal restrictions of the Commuter Check program
For more information, call the BART Treasury at (510) 464-6841.
Clipper and Tap and Ride Refunds
Only registered Clipper cards are available for refunds.
Please contact Clipper Customer Service at 877.878.8883 for Clipper card or Tap and Ride refund requests.
Ticket Donations ("Tiny Tickets")
Donations of tickets with unused value of less than $1 can be made to local nonprofits. Check with your favorite nonprofit or charity organization to see if it accepts these small value tickets. Former Tiny Ticket nonprofit organizations can still submit these tickets for refund directly to BART Treasury.
Submit to:
Refunds, BART Treasury Department
2150 Webster St.
9th floor
Oakland, CA 94612
If you have a question, please call (510) 464-6841.
Need help?
BART Customer Service is available to help riders with inquiries over the phone at (510)464-7133 or in person at Lake Merritt Station (concourse level).