Contact BART’s Customer Services Department at 510-464-7134 (Monday through Friday, 8am to 5pm) or fill out this form with questions or comments.
Accessibility Contacts
BART is committed to complying with all Federal Americans with Disabilities (ADA) regulations as well as State of California accessibility requirements.
If you have any questions or concerns about BART system accessibility, the BART Accessibility Task Force (BATF), Paratransit, or reasonable accommodation requests and ADA violation complaints, please email at [email protected] or call Elena Van Loo, Customer Access and Accessibility Department, at 510-874-7366.
ADA Mobility Device Reunification
In the event a rider is separated from their mobility device due to a train or station evacuation they should call 510-464-7777 or email [email protected] and provide their contact information and staff will coordinate the return of the device.