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Data shows continued positive trends on reliability improvements and police presence

For the second quarter in a row, BART riders are experiencing far fewer delays, train breakdowns, and cancelled trips according to the agency’s latest Quarterly Performance Report (QPR) covering July-September 2023. It is the best service delivery performance BART has had all year.

  • Customer-On-Time Performance for FY 2024 Q1 (July-Sept 2023) was 92%. September specifically was 93%, the highest performing month in the last 12 months.
  • The month of September had the fewest delayed trains of any month in the last five quarters.
  • Cancelled trains continue to be very rare, only 1% of trains were not dispatched for the quarter.
  • Total ridership was up 11% compared to the same quarter last year.
  • Customer Satisfaction increased several percentage points this quarter to 74%.

“We are backing up our commitment to providing a cleaner and safer ride with concrete actions that are producing results,” said BART General Manager Bob Powers. “It’s especially encouraging that on-time performance is improving at the same time we have boosted night and weekend service to attract more riders. Cancelled trips have been nearly eliminated thanks to our success in hiring Train Operators. We will continue to work to build on these encouraging signs as we ensure BART is the safest way to travel around the Bay Area.”

BART Police Presence at Historic High 

More riders than ever before say they are seeing BART’s safety presence. The percentage of riders in the survey who reported seeing BART PD on their trip the day they were questioned increased to 17%, a whopping 90% jump from the previous quarter. That exceeds BART’s official goal of 12% for the first time in history.

Sexual harassment data shows an encouraging downward trend following the launch of Phase II of the Not One More Girl campaign. The percentage of riders saying they have experience sexual harassment on BART has been declining since FY23 Q3 (Jan.-March), but it wasn’t until this quarter that the decline was statistically significant- dropping from 10% to 8%.   

In addition to the findings in the Quarterly Performance Report, data shows fewer BART trains are being negatively impacted by unwanted behavior. The number of trains delayed by unwanted behavior dropped by nearly 40% from 1,144 in May to 694 in October.

The Quarterly Performance Report will be presented to the Board of Directors at the November 16th Board meeting which begins at 2pm.