BART is committed to complying with all Federal Americans with Disabilities (ADA) regulations as well as the State of California accessibility requirements. If you have any questions or concerns about accessibility issues, please visit the accessibility contacts page and contact the appropriate person here at BART, or at one of our partner agencies, for resolution.
Information found on this website can be provided in an alternative format upon request. Please contact Customer Access and Accessibility Department at 510-874-7366 to speak to, Elena Van Loo or email, [email protected]. BART will do its best to provide the requested alternative format within a reasonable time.
Here are some key features to make it easier for seniors and persons with disabilities to use BART.
Access Overview
This section provides reference information about all of BART’s accessible services.
Low Vision or Blind
Service Animals
Hard of Hearing or Deaf
Wheelchair or Limited Mobility
Elevator Locations/Dimensions/Accessibility Pathways
Paratransit
Regional Transit Connection (RTC) Card
Accessibility Task Force
ADA Mobility Device Reunification
In the event a rider is separated from their mobility device due to a train or station evacuation they should call 510-464-7777 or email [email protected] and provide their contact information and staff will coordinate the return of the device.
Reasonable Modification Requests
BART is committed to making reasonable modifications to its policies, practices and procedures to ensure that BART services are accessible to everyone.
To make a request by phone, email, fax, or mail, contact:
Bob Franklin
Director of Customer Access and Accessibility
2150 Webster Street, 8th Floor
Phone: (510) 464-6133, Fax: (510) 464-6143, TDD/TTY: (510) 839-2220
Email: [email protected]
Reasonable Modifications may also be made by printing and submitting the attached form: BART Reasonable Modification Request Form.doc
Reasonable Modification Request and ADA Violation Complaint Procedure
Any person who wishes to file a complaint regarding a request for Reasonable Modification or alleging any action by BART prohibited by the Americans with Disabilities Act (ADA) regulations found at 49 CFR Parts 27, 37, 38, and 39, may file a written complaint with the San Francisco Bay Area Rapid Transit District (BART). Complaint Form: Complaint Form.doc
If you need assistance in making the request or completing the request form, BART staff will provide assistance. If requested BART will provide a language or sign interpreter. Please contact Bob Franklin, Department Manager, Customer Access and Accessibility at the contact information provided above for assistance.
If you are not satisfied with BART’s response to your reasonable modification request, you may file an appeal to request a hearing. Please fill out the attached form: Appeals Process and Form.doc
A settlement agreement has been reached regarding improved access to BART facilities for people with mobility disabilities. The settlement notice is available here.